Our Service Excellence Advisors (SEAs) are frontline Dinwiddie staff members that have demonstrated these qualifications or attributes:
- A demonstrated commitment to customer satisfaction
- A role model in customer service
- Positive attitude
- Excellence in communication
- Common sense
- Desire to learn and advance
- Oriented to assertive action
- Potential for growth in leadership
Service Excellence Ambassadors
A certified SEA that has completed SEA training and served at Dinwiddie Health & Rehab Center for a year qualifies to become an Ambassador. An Ambassador:
- Encourages and coaches new Advisors
- Assists in special projects.
- Positive role model and mentors to new employees.
- Assist in presenting workshops
- Helps coach the DO-IT (Daily Ongoing Implementation Tactics) Teams.
- The DO-IT teams handle monthly service improvement projects – an innovative way to bolster excellence in how we serve our patients, residents, and community.